Intake Supervisor

  • Company Division: Mom's Meals NourishCare
  • Minimum Education: College Degree preferred
  • Job Function: Client Services
  • Job State: IA
  • Email To:
  • Employment Type: Full Time, Salaried
  • Minimum Experience: 2+ yrs work-related experience
  • Required Travel: None
  • Job City: Ankeny
  • Job Zip: 50021

Job Description:

•Supervise a team of 20-25 Intake Specialists handling incoming authorizations and calls from Area Agencies on Aging, Managed Care Organizations, and Health Plans for home delivered meals
•Track and document employee performance both formally and informally
•Complete employee performance reviews
•Create and distribute reports as needed or as requested by senior leadership
•Train, motivate, develop, and coach employees to drive case manager satisfaction, accuracy, efficiency, and performance
•Answer questions from Intake Specialists and handle customer escalations
•Approve weekly time cards and resolving employee issues per Company policy and/or with Human Resources assistance
•Administer access to provider portals as needed for necessary personnel
•Implement rapid change and process improvements
•Work cross-functionally to support customer care, sales, and revenue cycle initiatives 
•Other projects / duties as assigned

Job Requirements:

•College Degree preferred; Minimum High School Degree with some post high school education
•At least 2 years of work-related supervisory or management experience in a healthcare related field, such as patient registration or patient access preferred
•Previous experience with prior authorization process working with both payers and providers
•Experience with provider portals a plus
•NAHAM or AAHAM certification a plus
•Strong problem solving and analytical skills
•Excellent verbal and written communication skills
•Ability to manage multiple priorities, demonstrated flexibility and ability to adapt and implement change in a timely and effective manner
•Proficient in Microsoft Office, especially Outlook, Word, and Excel
•Strong relationship building skills with payers and external/internal customers
•Excellent attention to detail to avoid administrative errors
•Complete management responsibilities for the Intake Department

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Intake Supervisor
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