Customer Care

customer care

Our dedicated customer care team of over 100 people, many of which are bilingual, perform over 55,000 client and care manager touchpoints a week. We leverage the latest technology to provide timely resolutions for our partners, customers and care managers.

Our care team members undergo extensive training on cultural competency, mandatory reporting, and recognition of abuse and neglect prior to taking their first order. Our customers often tell us they look forward to hearing from us each week. Our team genuinely cares about our customers and reaches out to them to provide assistance, take meal orders and ensure satisfaction.

We pride ourselves on our 99% member satisfaction rate and above average response time!

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