Trainer – Customer Care

  • Company Division: Mom's Meals NourishCare
  • Minimum Education: Bachelor’s Degree or equivalent
  • Job Function: Customer Care
  • Job State: IA
  • Email To:
  • Employment Type: Full Time, Salaried
  • Minimum Experience: 2+ yrs experience in training or adult learning
  • Required Travel: None
  • Job City: Ankeny
  • Job Zip: 50021

Job Description:

This position is responsible for initial job training and ongoing training for the Customer Care department. This role is charged with developing and implementing an annual training plan, training materials, and training processes and procedures.

•Develops and delivers call center training to ensure successful attainment of department goals and objectives 
•Monitors individual and team dynamics and to identify opportunities for ongoing training
•Trains Customer Care team on work procedures, work schedules, and process improvement initiatives
•Develop training in a variety of models, including, but not limited to, classroom-style lectures, videos, e-learning, focus groups & desk aids
•Conduct training programs for new hires, along with refresher training for current employees to ensure skills are kept up-to-date
•Creates and maintains training course content, manuals, and other training materials
•Creates, implements, and monitors annual training plan
•Provides recommendations for improvements to existing processes to senior management
•Documents and maintains department standard operating procedures 
•Other projects / duties as assigned

Job Requirements:

•Bachelor’s Degree or equivalent education and experience
•Two years’ experience with training or adult learning 
•Advanced computer skills – Microsoft Office Suite, with focus on Word, Excel, Outlook, and PowerPoint
•Excellent verbal, telephone, and written communication skills
•Ability to multi-task and handle numerous assignments simultaneously
•Effective training and meeting skills
•Excellent listening and feedback skills
•Ability to work well in a team environment
•Strong public speaking skills
•Professional, positive, and enthusiastic attitude
•Strong attention to detail and analytical skills
•Effective decisions regarding day to day issues
•Process improvement initiatives
• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Work involves sitting most of the time

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Trainer – Customer Care
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